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Your personal data will be processed by ROUTINEDISPLAY, Lda., legal entity no. 515705950, with headquarters at Praça Conde Agrolonga, no. 123 Gnaration Building 4700-132 Braga, hereinafter “the OSCAR”, “application”, “OSCAR application”, “us” or “we”. OSCAR is responsible for the processing of personal data within the meaning of the General Data Protection Regulation (“RGPD”).
1.1 Name, mobile phone number, email address and address (usually where the requested services will be provided), NIF.
1.2 Information related to possible disputes and/or complaints.
We process your personal data for the following purposes:
2.1 Management of the provision of services: The processing of your data is necessary for the fulfillment of the provision of services, namely the necessary sharing with the service providers that travel to the place designated by you.
2.2 Monitoring and quality of service: We may contact you at any time to verify your satisfaction with the services provided to you.
2.3 Direct marketing: We may send you information and news about our service offerings. This data processing will be carried out with your consent, through your subscription. You can object to this data processing at any time. Click the “Unsubscribe” link in the header or at the bottom of the email.
2.4 Compliance with legal obligations: In compliance with legal obligations, your personal data may also be transmitted to third parties for their own purposes, such as judicial, administrative, supervisory or regulatory authorities.
2.5 Complaint management: We may process your data to analyze and resolve any complaints about the services provided. Your data will be kept for this purpose for as long as necessary to resolve your question.
3.1 The user's personal data will be treated with your consent from the moment you register on the application.
3.2 We collect and process the personal data submitted by the user during the installation and use of the OSCAR application to fulfill the requested service provision.
3.3 OSCAR may process your personal data for the defense and pursuit of its legitimate interests for monitoring the quality of service or in the context of a judicial investigation and/or fraudulent payments are detected.
3.4 OSCAR may process your personal data to ensure and guarantee compliance with legal obligations to which it is subject under the laws of a Member State and/or the European Union.
4.1 Your personal information will be shared with OSCAR Service Providers. Service providers will have access to the first name and address indicated by the user. They are also given the option of calling the user (without having access to the user's phone number, since it will be hidden).
4.2 The assessment given by users about the quality of the provision of services is anonymous, and the identity and comments added by users are not visible to service providers.
4.3 Your personal data may also be shared with other managers and/or third parties for the fulfillment of legal and/or contractual obligations, such as judicial, administrative, supervisory or regulatory authorities.
4.4 Your personal data will only be processed within the European Union.
Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that personal data is only shared with the user himself. At any time, you can ask us to:
5.1 Access and Rectification: The user can change the data through the application. If this feature is temporarily unavailable, please contact us at info@oscar-app.com.
5.2 Revocation of consent and deletion of personal data:
5.2.1 The user has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out previously or subsequently in the case of compliance with a legal obligation to which we are subject (e.g. accounting purposes, dispute resolution, legal proceedings or fraud prevention.)
5.2.2 Uninstalling the OSCAR app does not delete your personal data. You should keep in mind that the deletion of your personal data will only be possible upon request to cancel your OSCAR account, which makes it impossible to continue using the application's services.
5.2.3 We will respond by email within one month from the request to delete personal data and cancel your account.
5.3 Portability: The user has the right to receive their personal data that they have provided to us in a structured, commonly used and machine-readable format.
6.1 Your personal data will be stored as long as your OSCAR account is active and for a period of one year after its deactivation.
6.2 Financial data is stored for seven years, starting from the date of the last provision of services requested through the OSCAR application.
6.3 If there are indications of the commission of a crime or false information has been provided, the data will be stored for ten years.
6.4 Data on the history of the services provided requested will be stored for two years, after which the data will be anonymized.
6.5 In the event that there are pending litigation or legal proceedings, the data will be kept until final judgment.
7.1 If you have any questions regarding the processing of your personal data, or wish to exercise any of your rights, please contact us: info@oscar-app.com
7.2 From time to time, we update this Privacy Policy. We suggest that you periodically review this document to keep up to date.
7.3 The competent national supervisory authority is the National Data Protection Commission (Www.cnpd.pt)